Censored contagion on Chinese social media

Contributed by Masashi Crete-Nishihata. Masashi is the Associate Director of The Citizen Lab at the University of Toronto.

The Citizen Lab just published a report: Censored Contagion: How Information on the Coronavirus is Managed on Chinese Social Media, authored by Lotus Ruan, Jeffrey Knockel and Masashi Crete-Nishihata.  

Among the key findings in this report, we show that YY, a popular live-stream platform based in China, began to censor keywords related to the coronavirus outbreak on December 31, 2019, only one day after doctors (including the late Dr. Li Wenliang) tried to warn the public about the then unknown virus. 

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Social credit

Nosedive was the first episode of the third season of the British science fiction television anthology Black Mirror.  In this episode, everyone has a mobile phone which, when pointed at another person, reveals his or her name and rating. Everyone has a rating, which ranges from 0 to 5. The following happens continually as you are walking down a street or along the corridor of a building. You give a ‘thumbs up’ or ‘thumbs down’ to each person you pass, based on your instantaneous impression of that person and the nature of the encounter, no matter how trivial or quick the encounter is. A ‘thumps up’ raises that person’s rating a tiny bit; a ‘thumbs down’ lowers it. The other person concurrently rates you. Ratings determine one’s status in life, and the ability to get perks such as housing and travel. Therefore, people are on a never-ending, stressful, and soul-destroying quest to raise their online ratings for real-life rewards. Heroine Lacie desires a better apartment; she has a meltdown as she deals with unsurmountable pressure in the context of her childhood best friend’s wedding.

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Intelligent tutors

In this column, in my textbook, and in a speech “What Society Must Require from AI” I am currently giving around the world, I document some of the hype, exaggerated claims, and unrealistic predictions that workers in the field of artificial intelligence (AI) have been making for over 50 years.  Here are some examples.  Herb Simon, an AI pioneer at Carnegie-Mellon University (CMU), who later won a Novel Prize in Economics, predicted in 1958 that a program would be the world’s best champion by 1967.   Marvin Minsky of MIT, and Ray Kurzweil, both AI pioneers, made absurd predictions (in 1967 and 2005) that AI would achieve general human intelligence by 1980 and by 2045.  John Anderson, discussed below, made the absurd prediction in 1985 that it was already feasible to build computer systems “as effective as intelligent human tutors”.   IBM has recently made numerous false claims about the effectiveness of its Watson technology for domains as diverse as customer support, tax filing, and oncology.

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The age of surveillance capitalism

There is still time to buy a substantive book for the thoughtful techie or concerned citizen in your life.  Allow me to recommend two choices that were published in 2019.  One good option is my wide-ranging textbook Computers and Society: Modern Perspectives, enough said ….  But an unbiased choice is Shoshana Zuboff’s monumental The Age of Surveillance Capitalism.  The author signals her intentions with the book’s subtitle: The Fight for a Human Future at the New Frontier of Power.

Zuboff, the Charles Edward Wilson Professor Emerita, Harvard Business School, defines and describes surveillance capitalism (p. 8):

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Digital technology firms, monopolies, and antitrust actions

Today’s digital technology industries are characterized by intense degrees of corporate concentration.

Amazon revolutionized access to books and continues to grow its market share of both print books and eBook sales — approaching 50% of print sales and more than 90% of eBook sales.  It is also starting to dominate the sale of many other kinds of goods, and now vigorously seeks a dominant market share in sectors such as grocery retailing and pharmacies. Facebook, which owns 54% of the social media market, is responsible for a great deal of the Internet hate speech and fake news nightmares we face today. Google, which revolutionized the business of search, and now owns 76% percent of that market, seems to manipulate the search engine algorithm for its own commercial benefit.  Apple, which demonstrated that it was possible to design for ease of learning and ease of use and still achieve commercial success, now owns 66% of the tablet market and 22% of the mobile phone market, and seems to manipulate the policies of software distribution on its platforms for its own commercial benefit.

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The tweetocracy

A session at the New Yorker Festival this past weekend discussing how history will judge Trump got me thinking again about media, tweeting, and Donald J. Trump.

Media play a huge role in politics. Here are some examples. In the medium of a large enclosed space filled with people, Adolf Hitler was able to whip crowds to a frenzy. Franklin Delano Roosevelt in his radio fireside chats reassured Americans that they could and would survive the economic hardships of the Great Depression. Winston Churchill’s stirring oratory during World War II lifted the spirits of people in Great Britain despite the Germans’ intense aerial bombardment.  John F Kennedy‘s photogenic and relaxed television manner when contrasted with Richard Nixon’s swarthy scowling played a huge role in his victory in the 1960 US presidential election.  Finally, Ronald Reagan’s commanding performances in televised addresses and his style of speaking to Americans in ways that they could understand and could trust justified his being called “the great communicator“.

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Power, politics, and the internet

Contributed by Uma Kalkar. Uma is a senior undergraduate at the University of Toronto and 2019-2020 International Presidential Fellow at the Center for the Study of the Presidency and Congress researching the politics of domestic and national digital divides.

In 2016, the United Nations classified internet access as a human right, deeming that cutting or censoring the internet by states impinges on personal freedoms. Unfortunately, conflict-heavy zones and politically unstable states deny their citizens unfiltered internet in order to isolate and control discussion and debate. Through internet censorship, governments attempt to hide regime atrocities and to revise history.

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Sales Support No More

In a previous blog, I spoke about outsourcing, and the trade-offs for both companies and consumers, given the practise of many companies to outsource customer support globally. Here I shall speak about a related issue — the current tendency of most companies to skimp on or omit human customer support altogether. I shall illustrate this by describing three hours I spent yesterday and today trying to find a nearby store that had a USB-C to VGA converter for my Mac laptop.

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Must computer science students learn about ethics?

My textbook — Computers and Society: Modern Perspectives — may be used in a variety of courses and contexts, but is intended primarily for use by Computer Science (CS) Departments, as they attempt to educate and train tomorrow’s software professionals, managers, and IT leaders. If we want to monitor how well departments are doing this job, we should ask is if they are sensitizing their students to the ethical responsibilities of the profession. It is useful to contrast the attitudes and performance of CS Departments, typically situated in science faculties, with departments in Faculties of Engineering.

Concern over ethics in Engineering began after several major disasters late in the 19th century and early in the 20th century, notably several bridge failures and the Boston molasses disaster, in which a flood or molasses wreaked havoc on nearby building and train systems.  There already had been created professional societies such as the American Society of Civil Engineers and the American Institute of Electrical Engineers.  These societies then moved quickly to introduce Codes of Ethics and requirements for licensing and accreditation, which ultimately caused university departments and faculties to include some learning about and practice with ethical concerns as part of their curricula.  A later development was the creation in 1954 by the National Society of Professional Engineers of a Board of Ethical Review.

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