The number of seniors is growing rapidly worldwide. The population of adults aged 60 years and over will grow from 901 million in 2015 to 1.4 billion in 2030 and 2.1 billion in 2050. The number of ‘oldest old’ — those aged 80 years and older — will grow from 125 million in 2015 to 434 million in 2050. Declining birth rates reduce the Caregiver Support Ratio, the ratio of available caregivers to those who need care, hence adequate care for older adults is often lacking.
In the USA, the number of potential family caregivers aged 45 to 64 divided by the number of oldest old is projected to decline from more than seven in 2010 to less than three by 2050. It is hard to find and train good paid caregivers — many are ‘imported’ from other countries such as the Philippines. Hence there are too few people to care for growing numbers of seniors. Many caregivers are also illegal immigrants; U.S. policies made the situation there worse. The problem is more dire in some other countries. Japan’s population aged 65 and over is projected to grow from a current level of 25% to 40% by 2055. The country will need to add one million senior care workers and nurses by then.
Many issues discussed in Computers and Society: Modern Perspectives suggest a need for legal remedies, such as the case of monopoly power in digital technology industries. Other issues raise ethical quandaries, such as the cases of employees of such firms who find actions of their employers immoral. In almost all cases, such as technology addiction, fake news, and unjust algorithms, wise legal actions and informed moral choices depend upon having good information about what, how, and why things are happening. This requires research. In an excerpt from his excellent recent book The New ABCs of Research: Achieving Breakthrough Collaborations, published by Oxford University Press, Emeritus Prof. Ben Shneiderman suggests that what is needed is applied research illuminating context and situations coupled with basic research illuminating causes.
In a previous blog, I spoke about outsourcing, and the trade-offs for both companies and consumers, given the practise of many companies to outsource customer support globally. Here I shall speak about a related issue — the current tendency of most companies to skimp on or omit human customer support altogether. I shall illustrate this by describing three hours I spent yesterday and today trying to find a nearby store that had a USB-C to VGA converter for my Mac laptop.