Ben Shneiderman is an Emeritus Distinguished University Professor in the Department of Computer Science at the University of Maryland, and a much-honoured pioneer in the field of Human-Computer Interaction. His recent book, Human-Centered AI, is a valuable contribution to the literature discussing challenges for the appropriate use of artificial intelligence and proposing approaches and steps to achieve a safer and more humane future incorporating the likely increased use of AI.
Although there is much that I could discuss, I shall focus primarily on Part 3, Design Metaphors, and Part 4, Governance Structures.
Brett Frischmann is the Charles Widger Endowed University Professor in Law, Business and Economics, Villanova University. His most relevant book to his thoughts below is Re-Engineering Humanity (Cambridge University Press 2018).
Imagine a world governed by smart technologies engineered to achieve three distinct yet interrelated normative ends: optimized transactional efficiency, resource productivity and human happiness. We could have congestion-free roads—no stop and go, no road rage! Instantaneous, personalized entertainment—no need to search or browse! Successful social interactions—no misunderstanding or missed cues! No surprise ailments, no failures, no missed opportunities! Heck, no surprises of any kind! There are so many imperfections in our world that smart technology could fix.
We do not live in such a world, but the technologies required for it to exist are already being rapidly developed and deployed. Take, for example, the Internet of Things (IoT)—big data, sensors, algorithms, artificial intelligence and various other related technologies. Their promoters make seductive promises. Supposedly, smart phones, grids, cars, homes, clothing and so on will make our lives easier, better, happier.