Must computer science students learn about ethics?

My textbook — Computers and Society: Modern Perspectives — may be used in a variety of courses and contexts, but is intended primarily for use by Computer Science (CS) Departments, as they attempt to educate and train tomorrow’s software professionals, managers, and IT leaders. If we want to monitor how well departments are doing this job, we should ask is if they are sensitizing their students to the ethical responsibilities of the profession. It is useful to contrast the attitudes and performance of CS Departments, typically situated in science faculties, with departments in Faculties of Engineering.

Concern over ethics in Engineering began after several major disasters late in the 19th century and early in the 20th century, notably several bridge failures and the Boston molasses disaster, in which a flood or molasses wreaked havoc on nearby building and train systems.  There already had been created professional societies such as the American Society of Civil Engineers and the American Institute of Electrical Engineers.  These societies then moved quickly to introduce Codes of Ethics and requirements for licensing and accreditation, which ultimately caused university departments and faculties to include some learning about and practice with ethical concerns as part of their curricula.  A later development was the creation in 1954 by the National Society of Professional Engineers of a Board of Ethical Review.

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Should tech support be kept in-house?

My cell phone is malfunctioning in many ways.  Top four problems: it no longer recognizes my fingerprint; I seem to have misplaced my AppleID, which together with the fingerprint recognition problem, makes it impossible to do many things; it does not sync properly with my laptop; and I have to retype my password many more times a day then is sensible.

So today I tried calling the main downtown Apple store, in the Toronto Eaton Centre, to make an appointment with a “genius”.  In the past, I have reached someone there, or perhaps in Toronto, or at least in Canada, who had some idea of the geography.  Today I first had to fill out a form on my cell phone, which wanted me to choose one its options with a canned support answer on the site.

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